FAQ

How do I place my order?

To place an order:

  • Finish adding items to your shopping cart.
  • You can proceed either through our website checkout or via PayPal.
  • If you want to use the website checkout, please click the green “Checkout” button on the right.
  • If you want to continue via PayPal, click the PayPal button.
  • You will be directed to the “Customer Information” page and asked to enter:
    • Email address
    • Name
    • Address
  • If you have a valid discount code, enter it in the “Discount” field on the right and click “Apply” to apply it to your order.
  • Click “Continue to Shipping Method.” Make sure your delivery address is correct (if different from your billing address).
  • After completing this, click “Continue to Payment Method” and enter your payment information. You may indicate that billing and shipping addresses are the same.
  • Click “Complete Order.” You will receive an order summary on screen and a confirmation email.

Problems with missing or incorrect items?
Please contact us at service@dermaitlife.com. Provide your order number and, if necessary, an image (max 1 MB). We will send the correct item at no additional cost, and you may keep the incorrectly sent item as a gift.

How do I know my order was successful?
You will receive a confirmation email with your order number and order details.

Want to change your order?
Order changes are allowed on the same day until 11:00 PM (PDT, -7 GMT). Contact us at service@dermaitlife.com to request changes.

How do I add items to my cart?

  • Go to the page of the item you want and select your options.
  • Click “Add to Cart.”
  • Enter the desired quantity and either continue shopping or complete your order.

How to view your cart, remove items, or change quantities

  • Click the cart icon at the top of the website.
  • To change the quantity, adjust the “Quantity” field.
  • To remove items, click “Remove.”

Recommended browsers:
Google Chrome, Safari, Firefox, Internet Explorer

Payment options:
MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay

Using discount codes:

  • Select your item and click “Checkout.”
  • Enter your information, enter the discount code in the “Discount” field, and click “Apply.”

Return & exchange policy:
Please refer to our Return Policy.
Our customer service is available 24/7.

How do I cancel my order?
Cancellations are allowed on the same day until 11:00 PM (PDT, -7 GMT). Contact us at service@dermaitlife.com.

Is ordering online safe?
Yes. All data is transmitted securely via SSL.

Is it safe to use my credit card on your website?
Our payment processing uses AES-256 encryption to ensure secure payments.

Are my personal details kept private?
Yes. Your information will not be shared, rented, or sold without your consent, except as required by law.